Services

Let’s work together to improve the speed and quality of your reviews

What We Do

We take a holistic approach to making you successful. From configuring your first project, to advising on a complex research protocol, to training your team and answering support questions, we are here to ensure you are successful from day one. So what do our customers think about our approach?  They have given us a 92% CSAT rating.

Launch, Account Set Up, Configuration, Training, Consulting, Certification, Customer Support
DistillerSR has been instrumental in our process and we would not have been able to make the progress we have without it! I’ve really appreciated the timely responses to my inquiries and friendly customer service.”
Cozette Comer – Lead Research Specialist

Launch

Our Launch program will help you quickly realize the gains that led you to select DistillerSR. A solution engineer will help set up your account and configure a project to align with your organization’s workflow. The result: Faster implementation, time and money saved, and an accelerated path to leveraging the full potential of DistillerSR.

What’s included in Launch

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Kickoff

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Discovery

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Configuration

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Assessments

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Training

Professional Services

DistillerSR has almost limitless configuration options; it works the way you do. Our experienced solution engineers will help you find the best options for your unique needs. Think of it as an additional boost to help you get the most out of DistillerSR.

Configure

Workflows to ensure they align with your requirements.

Import

References, leverage AI, deduplication with best practices in mind.

Create

Forms, templates, and reports to build a repeatable, scalable process.

Tune-Up

Analyze set up and suggest changes for increased efficiency.

Assessments

Literature search methodology assessment, training and mentoring.

Training and Certification

Our training programs will help you get the most out of DistillerSR to maximize your ability to conduct faster, more accurate reviews. We also have a certification program so you can show the world that you have a DistillerSR verified level of expertise. There are two options for training:

DistillerSR Learn

DistillerSR Learn is an online platform that allows you to access training on your schedule and learn at your pace. Self-paced eLearning courses are broken down into one-to-five minute digestible lessons allowing you to learn and practice. DistillerSR Learn is ideal to onboard new team members for established DistillerSR customers or for distributed teams where scheduling instructor-led training is an issue.

Fast Access

Get immediate access to training as soon as you become a user.

On your Schedule

Learn when you have time, whether you have 10 minutes or an hour.

At Your Pace

Short two/three-minute lessons allow you to learn and then practice.

Reviewer Essentials

 

$75/person

The core skills every DistillerSR user needs: Importing references, deduplication, reviewing references, and managing full text documents.

Workflow Configuration

 

$75/person

How to configure your DistillerSR project workflow including questions, answers, levels, and forms.

Admin Tools

 
 

$75/person

Perform administrative tasks connected to projects, users, and references to ensure your DistillerSR Projects run smoothly and efficiently.

Standard Project Reports

$75/person

A comprehensive look at DistillerSR’s suite of real-time reports that help track references, reviewer performance, and consistency.

Designed for DistillerSR administrators and users who will be leveraging Standard Project Reports for their projects.

Datarama

 

$75/person

A comprehensive look at DistillerSR’s Datarama reporting tool, where you will learn how to configure, run, save, and schedule Datarama reports to efficiently report on your literature review data.

Designed for DistillerSR users who will be configuring, running, saving, and scheduling Datarama reports for literature reviews.

Introduction to AI Tools

$75/person

Looks at the components of the AI Tools menu available to all customers (Re-Rank, AI Screening, and Check for Screening Errors) so you can produce better results.

Will benefit Admins and users who want to use AI Tools to help save time and effort in their projects and produce better results.

AI Classifiers

 
 

$75/person

Looks at how you can leverage classifiers to help automate and optimize your literature review screening using AI.

Will benefit Account Admins and users overseeing AI Classifiers to help automate and optimize their literature review screening.

Advanced Workflow Configuration

$75/person

Introduces advanced form, workflow, and reference tools to help you get the most out of your DistillerSR subscriptions. Users who have taken the Basics course and would like to learn more about configuration will benefit most from this course.

CuratorCR

 
 

$75/person

Learn all about CuratorCR, which helps you simplify data reuse and easily find, view, validate, and reuse data (including PDFs) collected across DistillerSR reviews and teams. This training is critical for DistillerSR users configuring or maintaining CuratorCR for their team or organization.

Introduction to Systematic Reviews

$39.99/person

Provides an overview of Systematic Review methodology; detailing the activities undertaken by project members at each stage of the review process, and aspects where DistillerSR and CuratorCR can be harnessed to save time, costs, and mental effort.

Perfect for those who are new to undertaking Systematic Reviews, or who want to learn how features of DistillerSR and CuratorCR align with the Systematic Review process.

Undertaking Literature Review Searches

$39.99/person

Introduces and explores techniques related to developing a suitable search strategy for your literature review, and its successful implementation.

Will benefit those who are new to searching for information via scholarly databases, or those who would like to refresh their skills.

Reviewing the Literature

 

$39.99/person

Unpacks how to best find, access, manage, and evaluate information for your literature review; as well as clearly communicating the importance of undertaking each of these activities.

With a particular focus on information access, management, and evaluation; this course will benefit those who are new to undertaking literature reviews, or for those familiar with literature reviews who would like to revisit their approach.

* Certification exams have an extra fee for DistillerSR Learn courses.

Already have a DSR Learn account?

Instructor Led Training

DistillerSR offers instructor-led courses to deliver synchronous learning to teams and individuals. Whether you’re an expert or just starting out, our expert Training Specialists will help get you to where you need to be.

Reviewer Essentials

 

$300/person

The core skills every DistillerSR user needs: Importing references, deduplication, reviewing references, and managing full text documents.

Workflow Configuration

 

$300/person

How to configure your DistillerSR project workflow including questions, answers, levels, and forms.

Admin Tools

 
 

$300/person

Perform administrative tasks connected to projects, users, and references to ensure your DistillerSR Projects run smoothly and efficiently.

Standard Project Reports

$300/person

A comprehensive look at DistillerSR’s suite of real-time reports that help track references, reviewer performance, and consistency.

Designed for DistillerSR administrators and users who will be leveraging Standard Project Reports for their projects.

Datarama

 

$300/person

A comprehensive look at DistillerSR’s Datarama reporting tool, where you will learn how to configure, run, save, and schedule Datarama reports to efficiently report on your literature review data.

Designed for DistillerSR users who will be configuring, running, saving, and scheduling Datarama reports for literature reviews.

Introduction to AI Tools

$300/person

Looks at the components of the AI Tools menu available to all customers (Re-Rank, AI Screening, and Check for Screening Errors) so you can produce better results.

Will benefit Admins and users who want to use AI Tools to help save time and effort in their projects and produce better results.

AI Classifiers

 
 

$300/person

Looks at how you can leverage classifiers to help automate and optimize your literature review screening using AI.

Will benefit Account Admins and users overseeing AI Classifiers to help automate and optimize their literature review screening.

Advanced Workflow Configuration

$300/person

Introduces advanced form, workflow, and reference tools to help you get the most out of your DistillerSR subscriptions. Users who have taken the Basics course and would like to learn more about configuration will benefit most from this course.

CuratorCR

 
 

$220/person

Learn all about CuratorCR, which helps you simplify data reuse and easily find, view, validate, and reuse data (including PDFs) collected across DistillerSR reviews and teams. This training is critical for DistillerSR users configuring or maintaining CuratorCR for their team or organization.

* The fee for the corresponding certification exam is included in the Instructor-led course.

 

DistillerSR Certification

With DSR Learn, you have the opportunity to earn certifications for several different DistillerSR topics including Datarama, AI Classifiers, and Admin Tools.

Why Certify?

By passing certification exams and earning badges, you’re proving to current and prospective employers you can contribute to their success. Earned 3 DSR certifications? Congratulations, you’re a DSR3! Show it off, you earned it! Exams are $75/person for 2 attempts.

Customer Support

Our customer service team has a deep understanding of both how researchers use DistillerSR and the software itself. The result is a team that understands your needs and has practical experience to help solve issues quickly.

Options:

Help Center

User Guide

Live Chat

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