Services

Let’s work together to improve the speed and quality of your reviews

What We Do

We take a holistic approach to making you successful. From configuring your first project, to advising on a complex research protocol, to training your team and answering support questions, we are here to ensure you are successful from day one. So what do our customers think about our approach?  They have given us a 92% CSAT rating.

Launch, Account Set Up, Configuration, Training, Consulting, Certification, Customer Support
DistillerSR has been instrumental in our process and we would not have been able to make the progress we have without it! I’ve really appreciated the timely responses to my inquiries and friendly customer service.”
Cozette Comer – Lead Research Specialist

Launch

Our Launch program will help you quickly realize the gains that led you to select DistillerSR. A solution engineer will help set up your account and configure a project to align with your organization’s workflow. The result: Faster implementation, time and money saved, and an accelerated path to leveraging the full potential of DistillerSR.

What’s included in Launch

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Kickoff

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Discovery

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Configuration

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Training

Professional Services

DistillerSR has almost limitless configuration options; it works the way you do. Our experienced solution engineers will help you find the best options for your unique needs. Think of it as an additional boost to help you get the most out of DistillerSR.

Configure

Workflows to ensure they align with your requirements.

Create

Forms, templates, and reports to build a repeatable, scalable process.

Import

References, leverage AI, deduplication with best practices in mind.

Tune-Up

Analyze set up and suggest changes for increased efficiency.

Training and Certification

Our training programs will help you get the most out of DistillerSR to maximize your ability to conduct faster, more accurate reviews. We also have a certification program so you can show the world that you have a DistillerSR verified level of expertise. There are two options for training:

DistillerSR Learn

DistillerSR Learn is an online platform that allows you to access training on your schedule and learn at your pace. Self-paced eLearning courses are broken down into one-to-five minute digestible lessons allowing you to learn and practice. DistillerSR Learn is ideal to onboard new team members for established DistillerSR customers or for distributed teams where scheduling instructor-led training is an issue.

Fast Access

Get immediate access to training as soon as you become a user.

On your Schedule

Learn when you have time, whether you have 10 minutes or an hour.

At Your Pace

Short Two-three-minute lessons allow you to learn and then practice.

 

Basics

$75/person

An essential look at DistillerSR’s core functionality, where you will learn how to create projects, configure workflows, review references, and extract critical information. A must for new DistillerSR users.

 

Admin Tools

$75/person

Gives you the tools to ensure your DistillerSR projects run smoothly and efficiently. A must for new or existing Account and Project Administrators.

 

Reports

$75/person

An in-depth look at DistillerSR’s reporting capabilities, including Datarama and Standard Project Reports.

 

AI Tools

$75/person

Explores the AI Tools menu and the different ways you can leverage those tools to help make your reviews more efficient and less prone to error.

Coming Soon

Advance Workflow Configuration

$75/person

Introduces advanced form, workflow, and reference tools to help you get the most out of your DistillerSR subscriptions.

 Coming Soon

CuratorCR

$75/person

Introduces CuratorCR to help you simplify data reuse and easily find, view, validate, and reuse data ( including PDFs) collected across DistillerSR reviews and teams.

* Certification exams have an extra fee for DistillerSR Learn courses.

Instructor Led Training

DistillerSR offers instructor-led courses to deliver synchronous learning to teams and individuals. Whether you’re an expert or just starting out, our expert Training Specialists will help get you to where you need to be.

 

Basics

$300/person

An essential look at DistillerSR’s core functionality, where you will learn how to create projects, configure workflows, review references, and extract critical information. A must for new DistillerSR users.

 

Admin Tools

$300/person

Gives you the tools to ensure your DistillerSR projects run smoothly and efficiently. A must for new or existing Account and Project Administrators.

 

Reports

$400/person

An in-depth look at DistillerSR’s reporting capabilities, including Datarama and Standard Project Reports.

 

AI Tools

$400/person

Explores the AI Tools menu and the different ways you can leverage those tools to help make your reviews more efficient and less prone to error.

 Coming Soon

Advance Workflow Configuration

$300/person

Introduces advanced form, workflow, and reference tools to help you get the most out of your DistillerSR subscriptions.

 Coming Soon

CuratorCR

$220/person

Introduces CuratorCR to help you simplify data reuse and easily find, view, validate, and reuse data ( including PDFs) collected across DistillerSR reviews and teams.
(coming soon)

* The fee for the corresponding certification exam is included in the Instructor-led course.

Customer Support

Our customer service team has a deep understanding of both how researchers use DistillerSR and the software itself. The result is a team that understands your needs and has practical experience to help solve issues quickly.

Options:

Help Center

User Guide

Live Chat

Submit a Ticket

Get Started

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