Services
Let’s work together to improve the speed and quality of your reviews
What We Do
We take a holistic approach to making you successful. From configuring your first project, to advising on a complex research protocol, to training your team and answering support questions, we are here to ensure you are successful from day one. So what do our customers think about our approach? They have given us a 92% CSAT rating.
Launch
Our Launch program will help you quickly realize the gains that led you to select DistillerSR. A solution engineer will help set up your account and configure a project to align with your organization’s workflow. The result: Faster implementation, time and money saved, and an accelerated path to leveraging the full potential of DistillerSR.
What’s included in Launch
Kickoff
Discovery
Configuration
Training
Professional Services
DistillerSR has almost limitless configuration options; it works the way you do. Our experienced solution engineers will help you find the best options for your unique needs. Think of it as an additional boost to help you get the most out of DistillerSR.
Configure
Workflows to ensure they align with your requirements.
Create
Forms, templates, and reports to build a repeatable, scalable process.
Import
References, leverage AI, deduplication with best practices in mind.
Tune-Up
Analyze set up and suggest changes for increased efficiency.
Training and Certification
Our training courses will increase your knowledge of key DistillerSR functions maximizing your ability to conduct faster, more accurate reviews. Show the world that you have a DistillerSR verified level of expertise. An exam is available for each course, including our Distiller Pro certification, which covers all three courses.
Basic
$275/person
Designed for every user. Overview of DistillerSR’s functionalities, navigation and simple configuration.
Advanced
$375/person
Designed for administrators. Detailed look at admin-specific functions and complex workflow configurations. For users who set up projects and configure workflows.
Reporting
$375/person
Covers all reporting options. Best for users who will need to work with reports such as Kappa, PRISMA, Datarama, exporting/saving reports.
Customer Support
Our customer service team has a deep understanding of both how researchers use DistillerSR and the software itself. The result is a team that understands your needs and has practical experience to help solve issues quickly.
Options:
Help Center
User Guide
Live Chat
Submit a Ticket
Get Started
Fill out a few quick details and our team will be in touch.